ChatterBot AI South Africa: Privacy Notice
Last updated: 15 November 2026
1. Who we are
1A This website and service are run by [ChatterBot AI (Pty) Ltd] (“ChatterBot AI”, “we”, “us”), South Africa.
1B We are the “responsible party” under the Protection of Personal Information Act, 2013 (POPIA).
1C Contact: [email protected]. Information Officer: [name].
2. Who this covers
2A Visitors to this website.
2B People who contact us.
2C Business contacts we reach out to about our service.
2D People who chat with an AI assistant that we run.
3. What we collect
3A What you give us: your name, business, email, phone number and message.
3B Business contact details from public sources, such as a company website or directory, so we can contact businesses about our service.
3C Conversations with our demo AI assistants.
3D Basic technical data, such as IP address, device and pages visited, which our hosting providers may log.
3E We do not knowingly collect special personal information (for example health or religion). Please do not type it into a chat.
4. Why we use it
4A To reply to you and provide what you ask for.
4B To contact businesses about our service (our legitimate interest).
4C To run, secure and improve the website and our assistants.
4D To meet legal obligations.
4E We do not sell your personal information.
5. Direct marketing
5A We may phone businesses about our service.
5B We send marketing by email, SMS or messaging apps only where you have consented, or where POPIA otherwise allows it.
5C You can say “stop” at any time. We keep an opt-out record so we do not contact you again.
6. Our AI assistants
6A Our assistants are AI, not people. They tell you so if you ask.
6B They do not make decisions with legal effect about you.
6C Conversations may be stored and reviewed to improve the assistant.
7. Our customers’ assistants
7A When we run an assistant for a business customer, that business is the responsible party and we act as its operator.
7B Please contact that business directly about your information in those chats.
8. Who we share it with
8A Service providers who help us run the service (hosting, email, AI processing, phone and CRM tools), under confidentiality terms.
8B Authorities, where the law requires it.
8C Others only with your consent.
9. Sending information outside South Africa
9A Some providers process data outside South Africa.
9B Where that happens, we take steps to make sure it is protected to a standard comparable to POPIA.
10. How long we keep it
10A Enquiry and prospect details: [24 months] after our last contact.
10B Chat conversations: [12 months].
10C Opt-out records: kept so we can honour them.
10D Billing records: as the law requires.
11. Security
11A We use reasonable technical and organisational measures.
11B No system is completely secure.
12. Your rights
12A You may ask to access, correct or delete your information.
12B You may object to processing or withdraw consent.
12C Email [email protected].
13. Complaints
13A You may complain to the Information Regulator (South Africa): inforegulator.org.za.
14. Cookies
14A [We do not use advertising or tracking cookies. Our hosting provider may keep basic logs.]
15. Children
15A Our service is for businesses. We do not knowingly collect information from anyone under 18.
16. Changes
16A We may update this notice. The date at the top shows the latest version.